01How a conversation starts
Usually the person starts it: they message a business's WhatsApp number from a button on the website, a QR code, an ad or directly. Hydra Automations does not message people who have had no prior contact with the business and does not use purchased number lists or lists of unknown origin.
02Consent (opt-in)
To message you first we need your permission. We consider it given when:
- you message us on WhatsApp or ask us for information that way; or
- you expressly accept it in a form or conversation that states the business name, that you will receive messages on WhatsApp and the type of messages (for example, appointment confirmations or promotions).
Promotional messages require specific consent. If you wrote to us in the last 24 hours we can reply freely; outside that window we only send Meta-approved templates, and only to people who gave their consent.
03Message types
| Type | Examples |
|---|---|
| Service | Answers to your questions, product or service information, follow-up on an inquiry. |
| Utility | Confirmation, change and reminder of appointments or reservations. |
| Marketing | Promotions and news, only with specific consent. |
| Authentication | Verification codes, if the service requires them. |
04How to stop receiving messages
- Reply STOP (or BAJA) at any time.
- Or tell us in your own words that you do not want more messages, on WhatsApp or at lgzsc23@gmail.com.
- You can also block or mute the chat in WhatsApp.
We stop messaging you immediately and record your opt-out so we do not write to you again, unless you message us again.
05Talking to a person
The assistant identifies itself as automated. You can ask to talk to a person by writing "person" or "agent" and the conversation is handed to the business.
06Content and conduct rules
- We do not send spam, deceptive messages or content prohibited by the WhatsApp Business policies.
- We keep a reasonable frequency and messages relevant to what you asked for.
- We honor opt-out requests, including those we receive through other channels.
07For businesses that hire our services
Each business is responsible for obtaining and documenting its contacts' consent before messaging them on WhatsApp and for complying with WhatsApp's policies. Hydra Automations configures the assistants to record opt-outs and may suspend automations that breach these rules.