01Acceptance and scope
These terms govern the use of hydrautomations.com and the hiring of the services of Hydra Automations. By using the website or hiring a service, you accept these terms. "Client" means the person or business that hires.
The relationship with each client is completed by a written proposal or quote, sent by email or WhatsApp. For the specifics of each project, the proposal prevails.
02Services
- WhatsApp automation with AI: design, setup and launch of a conversational assistant on the WhatsApp Business Platform, with the necessary integrations (calendar, spreadsheets, catalogs) and the agreed later adjustments.
- Social media content: strategy, calendar, scripts, video editing, graphic design and metrics reports.
The scope, deliverables, timelines and price of each project are set out in the proposal. Anything not included is quoted separately.
03Quotes, payments and cancellation
- Prices are tailored to each business in a quote, which is valid for the period it states.
- The proposal states the amount, method and dates of payment.
- Third-party platform costs, such as WhatsApp template messages or AI API usage, may be billed separately if so indicated.
- Monthly services can be cancelled with 15 calendar days' written notice. There are no refunds for periods already started or work already delivered.
- If payment is missed, we may suspend the service after prior notice.
04Client responsibilities
- Be an authorized owner or administrator of the accounts and numbers connected, and give us access only to those.
- Provide truthful information and materials and hold the rights to use them (logos, images, music, text).
- Have the legal basis and consents needed to contact its customers on WhatsApp, and have its own privacy notice toward them.
- Comply with the WhatsApp Business policies and applicable Meta terms.
- Not use the service for spam, fraud, illegal content or products or services prohibited by WhatsApp policies.
- Review and approve the assistant's flows and the content before launch or publication.
Hydra Automations may suspend an automation that breaches these rules or the platforms' rules.
05Third-party platforms
Our services depend on platforms such as Meta (WhatsApp), OpenAI, Anthropic, Google and Cloudflare. Their terms, prices, limits and availability are outside our control. We are not responsible for outages, policy changes, messaging limits or account suspensions decided by those platforms, although we will do what is reasonable to help you resolve them.
06Artificial intelligence
- The assistants use language models that may produce incomplete or incorrect answers.
- The assistant does not provide medical diagnoses or legal, tax or financial advice, and must not be used for decisions with legal effects on people.
- We configure the assistant to identify itself as automated and to hand the conversation to a person at the business when requested or when it cannot resolve the matter.
- The client defines what the assistant may answer and supervises its operation.
07Intellectual property
- Content created specifically for the client (designs, scripts, videos) is available to the client, once paid, for its own channels.
- Hydra Automations' templates, flows, instructions, base code and methods remain ours; the client receives a license to use them while the service lasts.
- We may show non-confidential work in our portfolio unless the client objects in writing.
08Personal data and confidentiality
We process data in accordance with the Privacy Policy. For the data of the client's end customers, Hydra Automations acts as processor: it processes it only to provide the service and under the client's instructions, keeps it confidential, applies reasonable security measures and deletes it when the service ends or at the client's request (see Data deletion). We will notify the client if we detect a breach that affects it.
09Results
The figures and cases shown on the website correspond to specific projects. Results depend on each client's business, market, investment and execution, so we do not guarantee specific sales, reach, followers or conversions.
10Use of the website
You may not use the website for illegal activities, to attempt unauthorized access to our systems, to overload them or to copy or resell its content without permission. The texts, brands, logos and designs on the website belong to Hydra Automations or are used with authorization.
11Limitation of liability
To the extent permitted by law, Hydra Automations is not liable for indirect damages or loss of profits, customers or data arising from the use of the services or from failures of third-party platforms. Our total liability to a client is limited to the amount it paid in the 3 months before the event giving rise to the claim. This does not limit rights that the law does not allow to be limited.
12Changes, governing law and contact
We may update these terms; the current version is the one published here with its date. If a change is relevant to clients with an active service, we will tell them. These terms are governed by the laws of the United Mexican States and, for their interpretation and enforcement, the parties submit to the competent courts in Mexico.
Questions: lgzsc23@gmail.com.